Customer support for a subscription app
Posted 31 Aug 2026 · updated 31 Aug 2026
- Who is hiring
- A company is hiring
- Pay
- pay visible once your ID is verified
- Type of work
- Full-time
- Hours a week
- 40 h
Description
Our app has about eight thousand paying users and one support person, who is also our head of product.
What we would hand over
Live chat and email during US hours, and the help centre, which has not been touched since launch.
The help centre is the real job. Most of our queue is the same eight questions, and every one of them written up properly is a question we stop seeing.
What we are looking for
Somebody who would rather fix the cause than answer faster. Experience with a subscription product is useful, mostly because billing questions are their own skill.
What this job asks for
You will be asked when you apply
- Which support tools have you used?
- Tell us about a help article you wrote that reduced a queue.
Apply
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