Terms of Service

RemoteHire.ph is a marketplace operated from the Netherlands, at remotehire.ph. These terms cover your use of the website and everything on it. You accept them by creating an account or by using the service; if you do not accept them, do not use it.

If you are using RemoteHire.ph on behalf of a company, you confirm you are allowed to agree to these terms for it, and “you” means the company.

Reach us at support@remotehire.ph or through the contact page.

We run a directory. Businesses subscribe to reach ID-verified Filipino freelancers directly, and freelancers never pay us anything. We also keep the records two people working together need: conversations, contracts, hours and invoices.

We are not a party to any agreement you make with somebody you meet here. We do not employ freelancers, we never hold or transfer your money, we take no percentage of anything, and we guarantee no person, no work, no payment and no outcome. Rates, hours, scope, quality and payment are between the two of you.

Nothing here is legal, tax or employment advice. Whether an engagement is a contract for services or something else, and what either of you owes in tax, depends on where you both are and is yours to establish.

One account per person, with accurate information. An email address is either a client or a freelancer, never both. Freelancers must be based in the Philippines. This platform is for adults. Everybody must be 18 or over, the date of birth you give at signup has to show it, and an account that does not is not eligible.

You are responsible for what happens under your account, including what people you add to a team account do with it. Keep your password to yourself and tell us if you think somebody else has it; the devices list in your settings shows every browser signed in and lets you sign any of them out.

A person on our team checks a government ID against a selfie. It confirms identity, not skill. A verified badge means somebody proved who they are; it says nothing about whether they are good at the work, and nobody should read it as if it did.

Verification gates applying to jobs, reading job pay and client identity, and messaging clients. Your name, date of birth and gender lock once it passes, because the check was against those details.

Age is part of what the reviewer checks. An ID showing the holder is under 18 will not be verified, and the account it belongs to is not eligible for this platform. That is the same rule as section 3, at the point where a document makes it checkable rather than stated.

There are two, and both are described in full on the pricing page.

Free

Free, with no card and no expiry. It includes browsing every profile with every search filter, saved lists and folders, one live job post which stops accepting applications at 25, seeing who applied and what they called their application, and following every conversation with the freelancer’s words blurred.

Premium

$39/month, or $228/year. It adds contact details, full names and portfolio links; reading every word of every conversation, replying, and starting new ones; reading applications in full; unlimited job posts with screening questions and no application cap; up to five people on one account at no extra cost; video introductions; and contracts, hours, invoices and spend analytics.

When a Premium plan ends

The account returns to the free plan. Nothing is deleted. Search and saved lists keep working, contact details are hidden again, conversations become readable-but-blurred as on the free plan, hours and invoices wait, and published job posts read as paused and stop accepting applications. Signed contracts stay readable, deliberately: a document both parties signed is one both parties keep. Renewing restores all of it exactly as it was.

Payments are handled by Stripe. Card details go to Stripe and never reach us. A subscription renews automatically at the end of each period until it is cancelled.

Prices are exclusive of VAT. Where VAT applies to you it is calculated and added at checkout, and shown before you pay; if you are a business you can enter your VAT number there. Whether any is added depends on where you are, and for most customers outside the Netherlands none is.

If a payment fails we may retry it and the plan may end. We will always tell you before access changes.

Cancel any time, yourself, from the billing portal in your settings. There is no fee and no notice period. Cancelling takes effect at the end of the period you have already paid for, and you keep Premium until then.

Within 30 days of a Premium payment, the account owner can ask for that payment back from the contact page and we refund it in full, whether it was a monthly or a yearly charge.

• It covers the most recent payment only.
• Each account can use it once.
• Premium access ends on the day the refund is made.

Refunds go back to the method that was charged. Nothing else about the account changes: nothing is deleted, and the free plan continues as normal.

If you are a consumer in the EU or the UK you have a statutory right to withdraw from a distance contract within 14 days, without giving a reason. Because a subscription starts immediately, you agree to us beginning the service straight away, and if you withdraw during those 14 days you may be charged for the part already used.

Our guarantee is broader than the statutory right and covers it. Thirty days rather than fourteen, and the whole payment back rather than the unused part. Use whichever you prefer; asking us for a refund is the same request either way.

You own what you write and upload. To run the service we need permission to store it and show it where you have asked it to be shown: a public profile on a public, indexable page, a job post on the board, a message to the person you sent it to.

So you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display your content for the purpose of operating and promoting the service. It ends when you delete the content or your account, except for copies in records both parties keep, such as a signed contract or an invoice.

Everything you post must be yours to post and true. Do not:

• Post somebody else’s work as your own, or impersonate anybody.
• Put contact details in a profile, a headline, a bio or a job post. Contact details are what a subscription is for, and the rules ban them there rather than banning places or plain speech.
• Route people off the platform to avoid the subscription. Once you are working together you can talk anywhere you like; the rule is about avoiding the fee, not about where you hold a conversation.
• Post anything unlawful, hateful, or that harasses another person.
• Scrape the site, or use it to build a competing database.

Profiles and job posts go live without prior review, and we act on what we see or what is reported. Three things can happen, and they are different:

• A takedown hides one profile or one job post. The reason is recorded and is deliberately not shown, because saying exactly which line broke a rule teaches people how to word the next one.
• A warning is a formal note on your account record, in the words of the person who issued it, and you are told directly.
• A suspension makes an account read-only. You can still sign in, nothing is deleted, and you are told the reason, because a suspension ends the relationship and you are owed the reason for that.

If you think we have got one wrong, write to us. We would rather reverse a decision than defend it.

Certification is optional and free. If you ask for one you get a task, seven days to send it back, and a decision from a person on our team. By submitting you give us permission to store and review what you send for that purpose, and to keep it while you hold the credential so it can be checked if it is questioned. We never publish your submission and never show it to clients. The screen recording is deleted 30 days after a decision.

The work has to be yours and done for the task. Submitting somebody else’s work, or work you made before you were given the task, ends the attempt and pauses certifications on your account for 90 days; doing it repeatedly leads to action on the account.

A credential says you completed one task on one day. It is not a guarantee of anything you do afterwards, and we do not stand behind work you do for a client.

Contracts, invoices and timesheets on this platform are records, never instruments. We render the document and keep the record; we do not sign anything, do not enforce anything, and money never passes through us. A contract is an agreement between the two of you, and its enforceability is a matter between you and whatever law applies to it.

A signed contract stays readable to both parties after a subscription ends. That is a deliberate exception to everything else Premium gates.

A client who has worked with a freelancer here can leave one review of them. It shows publicly with the reviewer’s first name and whether they are a company or an individual, never their full identity. Reviews must be honest and about the work.

A review cannot lower a profile score, and that is by construction rather than by policy: the score is computed from things the freelancer did, and no client input feeds it. We remove reviews that break the content rules, and we do not remove them for being unflattering.

The site, its name, its design and its software are ours. Using the service gives you no rights in any of it beyond using the service as intended.

The service is provided as it is, to the fullest extent the law allows. We do not warrant that it will be uninterrupted or error-free, that any freelancer or client will perform, or that anybody will find what they are looking for.

We verify identity. We do not vouch for anybody. Deciding who to work with, and on what terms, is yours.

To the extent the law permits, our total liability to you for any claim arising out of or connected with these terms is limited to the greater of what you paid us in the twelve months before the claim, or €100. To the same extent, we are not liable for indirect or consequential loss, or for lost profits, revenue, data or goodwill.

Nothing in these terms limits liability that cannot be limited, and this is not a formality: we do not limit liability for death or personal injury caused by our negligence, for fraud, for intent or conscious recklessness, or for anything else the law does not allow to be limited. If you are a consumer, your mandatory rights are unaffected by anything on this page.

If somebody brings a claim against us because of what you posted, or because of an engagement you entered into with somebody you met here, you will cover our reasonable costs in dealing with it. This does not apply to a consumer acting outside a trade or profession.

You can stop using RemoteHire.ph at any time and ask us to delete your account, from your settings or by writing to us.

We can suspend or remove an account that breaks these terms. Where we can, we tell you first and give you a chance to put it right; where we cannot, because of an immediate risk to somebody, we tell you afterwards and give you the reason.

When we change these terms we update the date at the top. Where a change materially affects what you can do or what you pay, we tell you in the product before it takes effect, and continuing to use the service afterwards is how you accept it. If you do not, cancel and stop using it.

These terms are governed by the law of the Netherlands, and any dispute goes to the competent courts there.

If you are a consumer, that does not take anything away from you. You keep the protection of the mandatory rules of the country you live in, and you may bring proceedings in the courts of that country.

Before any of that, write to us. Most of what a dispute clause exists for is settled by somebody reading the message and fixing it, and we would rather do that than be right.

If one part of these terms turns out to be unenforceable, the rest still stands. Not enforcing something once does not mean we have given it up. You may not transfer your rights under these terms without asking us; we may transfer ours if the business is transferred, and your rights are unaffected.

These terms, together with the privacy policy, are the whole of what you have agreed with us about the service.